Introduction
Most browsers enable caching so that pages load faster. However caching can occasionally cause problems. If you enter your correct Sign In name and password, but are unable to enter the site, it is possible the cache is causing a problem. Below are instructions on how to empty your cache:
PC using Internet Explorer
 In the Tool bar of your browser:
  • Click on TOOLS.
  • Choose INTERNET OPTIONS.
  • Select the GENERAL tab.
  • Choose the option for TEMPORARY INTERNET FILES.
  • Select DELETE FILES.
  • Click OK to remove the cache.
PC using Netscape
 In the Tool bar of your browser:
  • Click on EDIT.
  • Choose PREFERENCES.
  • Click ADVANCED.
  • Click CACHE.
  • Click CLEAR DISK CACHE.
  • Click OK to remove the cache.
Macintosh using Safari
 In the Tool bar of your browser:
  • Click Safari
  • Then Select Empty Cache
Macintosh using Netscape
 In the Tool bar of your browser:
  • Select the EDIT menu.
  • Choose PREFERENCES.
  • Click ADVANCED.
  • Choose the CACHE option.
  • Click CLEAR DISK CACHE NOW.
  • Click OK.
Macintosh using Internet Explorer
 In the Tool bar of your browser:
  • Select the EDIT menu.
  • Choose PREFERENCES.
  • Click on WEB BROWSER.
  • Click ADVANCED.
  • Choose the CACHE option.
  • Click EMPTY NOW.
  • Click OK.